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If a client is not satisfied with the presentation of one of our programs,  we offer a 100%, no questions asked, money-back guarantee. Of the many thousands of participants who have attended our programs, no one has ever asked for a refund!  

Assertive Training for Managers

Earn credibility and respect — and achieve the positive results you desire


Learn how to utilize assertiveness skills to effectively interact with people at all levels of your organization.

Managers generally fall into one of three groups — aggressive, passive, or assertive. Those who are too aggressive often struggle to maintain positive relationships with their employees over time. Managers who are too passive find it challenging to inspire others.Assertive managers  have the ability provide guidance to their employees to get the job done while earning respect.

Course Outline


Who should attend: New and experienced Managers

  • Directors

  • Managers

  • Supervisors

  • Team Leaders

  • Project Managers

  • Managers with 0 to 5 years experience



  • Identify key differences between aggressive, assertive, and passive communication
  • Learn how to fine-tuning your communication skills, your ability to interact with others, and your conflict management strategies
  • Discover how your behavior impacts your performance as a manager
  • Utilize persuasive communication techniques to take control of a situation without alienating others
  • Pinpoint the cause of your non-assertive behavior
  • Recognize a number of different ways to help others focus on issues — instead of personalities — to get  the job done right the first time
  • Learn how your behavior style impacts your overall performance as a manager
  • Learn how to employ assertiveness skills to take control of a situation without alienating others
  • And much more!


As always, your satisfaction is our #1 priority. If for any reason you're dissatisfied, we'll arrange for you to attend another workshop or receive a full refund — hassle-free!

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Summit Advisors provides the most innovative solutions confronting common challenges to meet all your management and leadership training needs.

Working Smarter

New Year's Resolution: Get Control on Management of Self


As we usher in a new year, many set goals to become more effective, more productive, and reduce stress, by learning to manage their time more efficiently. Sadly, most New Year's resolutions fail due to lack of measureable objectives and commitment.


10 tips that will help you succeed in 2011.

  1. Perfection is not always necessary

  2. Set Priorities and only work on those at the top.

  3. Simplicity

  4. Delegate it.

  5. Consider performing distasteful tasks first.

If you have any question about our training, email us at


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